Visa Platinum
Stand out and express yourself
Card Features
Frequently Asked Questions FAQs
These cards are offered to bank customers as a convenient option within a predetermined limit. The card comes with a variety of privileges and exclusive discounts for the cardholder, along with added advantages for travel, entertainment, and online shopping.
- The cardholder downloads the Visa Airport Companion app from Google Play or the App Store.
- Logs into their account on the app.
- Taps on “Fast Track” on the home screen.
- Selects the date of the visit.
- If accompanied by others, the cardholder will be prompted to specify the number of accompanying passengers. Please note that the maximum number of companions allowed is 6, subject to airport policies on certain routes.
- The cardholder reviews all the entered information and checks the cancellation policy for the Fast Track service. Then, the booking is completed by paying with the card registered in the app. The total cost is calculated based on the number of companions.
- The booking is confirmed, and the details can be viewed under the “My Trips” section.
- Download the Visa Airport Companion (VAC) app and complete the registration process using the eligible card.
- Find participating lounges and additional information regarding lounge access. Cardholders can select the airport they wish to view the available lounges and check all the details.
- Show your digital membership (QR CODE) at the airport to access the lounge, which is displayed through the membership button in the app.
- Accessing the lounges using the customer’s physical Visa card is not allowed. To access the lounges, the app must be downloaded, and the digital membership (QR CODE) must be presented.
- Internet access is required the first time to log into the app and register your information. Internet is also needed initially when setting up the app for offline access. Once the offline feature is activated, cardholders can access their QR membership code even without an internet connection.
- Cardholders are not allowed to enter the same selected lounge more than once within three hours. Additionally, the name in the app must match the name on the passport to allow lounge access.
- The customer must inform the bank of their travel plans via the call center to ensure the card's validity and functionality.
- Ensure that the destination country is not on the blacklist of Bank of Palestine.
- If the destination country is blacklisted, the customer must visit the nearest branch before traveling. The card can be activated for use in the destination country at the customer's risk, and a new card will be issued upon return.
It is a procedure to protect online purchases through your bank cards issued by Bank of Palestine. When entering your card details for purchase, you will be redirected to a page.
The Visa Platinum cardholder enjoys free access of 6 visits per year to more than 1,000 airport lounges worldwide, subject to the following conditions:
- The cardholder is entitled to 6 visits per year to premium airport lounges.
- To be eligible for airport lounge access, the cardholder must use the card for at least one international transaction (outside Palestine) via POS or online purchase with a minimum amount of USD 30 (or equivalent), within 10 days prior to lounge entry. Eligibility will then be activated for 90 days from the date of the transaction.
- If the cardholder brings more than one guest, has not completed the required transaction within the 10-day period, or accesses a lounge not covered by Visa, an access fee of USD 32 per visit will be charged.
- Cards are extended to customers with credit limits that are tailored to align with their credit profiles and financial segments.
- Personal checks, cash collateral, or any other forms of collateral (as per the credit policy).
- Purchase from stores and shops in Palestine and around the world at over 40 million commercial establishments without any commissions.
- Effortlessly and securely shop online using the Triple Field Protection feature.
- Withdraw cash from ATMs spread around the world.
- The card also offers the facility of making purchases internationally, utilizing the 'Wave and Pay' feature (Visa payWave), thereby enhancing your global transaction capabilities.
- Card Features: Access to airport lounges, YQ Meet and Assist service, luxury hotel collection, Avis car rental offers, medical assistance, support while traveling, and discounts on dining.
You can activate it either at the branch or office through our specialized team, or the bank's mobile application.