As part of Bank of Palestine's continious effort to improve the quality of customer service, a new Call Center was established during the fourth quarter of 2012 with a highly trained and qualified team. The Call Center aims at enhancing and improving BoP's communication channels with our customers, and to respond to their needs in the fastest and most efficient way possible. Equipped with the latest and most secure call center technology, the Center also has an updated comprehensive BoP knowledge system.
In a grand ceremony hosted by Bank of Palestine, the agreement was signed by Hashim Shawa, Chairman and Director General of the Bank of Palestine and Ghassan Anabtawi, General Manager of Reach, with the presence of Ammar Aker, CEO of Paltel Group, in addition to a number of well-known businessmen, bankers, economists, Directors of Paltel Group and Bank of Palestine also attended the signing ceremony.
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The Call Center Was Established In Cooperation With Reach, The First Specialized Contact Center In Palestine, And A Subsidiary Company Of The Palestine Telecommunications Group. Reach Was Selected From Over 1200 Contesting Firms, Representing More Than 50 Different Countries, To Win The Gold Medal For Best Outsourcing Partnership From EMEA.
The BoP Call Center Also Provides New Job Opportunities For Fresh Graduates, Thus Contributing To Decreasing Unemployment Rates In Palestine. It Also Prepares Its Employees For Banking And Administrative Positions, Given The Rich Experience They Will Gain By Working At The Bank Of Palestine Call Center.